Highly trained librarians are always available and eager to assist you to: identify appropriate sources for your research or factual queries; guide you in the use of our computers and the library’s online catalog; or help you to find a “good book” to read.



Telephone Reference: available during open hours

  • Central Library General Reference: 413-263-6828 ext. 213
  • Central Library Fiction & Media Desk: ext 240
  • Central Library Circulating Nonfiction Desk & Teen Area: ext 245
  • Central Library Children’s Reference: ext. 201
  • Central Library Circulation Issues: ext. 218 or 239
  • Branch Libraries


Online Reference Requests

Use the form below to submit your reference request. Fill out the form as completely as possible, complete the CAPTCHA request, and click on the SUBMIT button. We will respond as soon as possible. Most requests will be answered within a few hours. We will attempt to respond within forty-eight (48) hours, but some requests may require a longer period.

If requesting materials (holds) from the library or an Interlibrary Loan (ILL), please include your C/WMARS library card number (found on the back of your card) and your preferred branch for pickup.

If requesting a photocopy of an obituary from the Springfield newspapers, include complete name of the deceased, town of residence, and date of death. If you do not have the date of death, check with the Springfield City Clerk’s Office or other local city or town clerk’s office. Also include your mailing address as photocopies cannot be delivered electronically.

NOTE: Obituaries or articles from Springfield newspapers prior to 1900 must be requested from the Springfield History Library and Archives at the Museum of Springfield History.

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