MassAnswers is an online chat reference service that lets you ask questions and get answers, in real time, right here on the Internet, from reference staff at some of the best libraries across Massachusetts and the country, available 24 hours a day, seven days a week.

In most cases, you will be communicating with a librarian who does not work at your local library. They will not have access to your library card records. The librarian may be from another Massachusetts library, or elsewhere in the national 24/7 Reference consortium.

Once you are connected, please do not use your "forward", or "refresh" buttons, or you will be disconnected. Just click on the MassAnswers logo to get started!

Librarians from the Springfield Library will be monitoring MassAnswers during the following hours:
Tuesdays, 11 am - 2 pm
Wednesdays, 3 - 4 pm
Thursdays, 12 noon - 2 pm
Saturdays, 12 noon - 4 pm

If you prefer, you may use our online form to ask a question, reserve a book, or request an inter-library loan

OR e-mail us at askalibrarian@springfieldlibrary.org

During open hours, you can call or fax us:

Main Library Reference Desk:
413-263-6828 ext. 213

Fax: 413-263-6817

Children's Reference: ext. 201

Circulation: ext. 218 or 239

Branch libraries

The Reference Department at the Main Library is open:

Monday & Wednesday, 11 am - 8pm;
Tuesday & Thursday, 9 am - 6 pm
Friday, 9 am - 5 pm
Saturday, 9 am - 5 pm
Closed Sundays until Labor Day